Key Account Manager (m/w/d)

Are you passionate about customer relationships, love taking on responsibility and want to make customers successful in the long term? Then you've come to the right place. As Key account manager You are the central point of contact for our existing customers, manage cooperation over the entire course of the project and ensure that projects become long-term partnerships — with a clear view of added value, satisfaction and growth in our accounts.

Start: From now on
‍Location: Hamburg (hybrid)
You must live within commuting distance of Hamburg, as a weekly onsite day is part of the role.

These tasks await you: ‍

Relationship management & contact person for customers: You manage communication, establish reliable relationships with contact persons and decision makers and ensure a professional customer experience.
Coordination & planning: You organize appointments, workshops and voting rounds, prepare them before/after and ensure that the next steps are clear.
Project overview & progress management: You keep an eye on timings, milestones and dependencies, identify risks early on and coordinate pragmatic solutions with internal teams.
Expectation management & goal clarity: You ensure that goals, scope, and priorities are understandable and realistic — and that customers know what is being delivered and when (and not).
Preliminary results & presentation of results: You prepare status updates, reviews and presentation of results and carry them out confidently together with the team.
Development & scaling: You identify potentials for expanding/scaling (use cases, additional stakeholders, next steps) and incorporate them into account planning in a structured way.

You should bring this with you: ‍

2+ years of experience in a B2B key account, ideally in a SaaS or industrial environment
Solid technical understanding of machines and ideally manufacturing experience
Convincing appearance as well as strong communication and negotiating skills — on the phone, by email and on site
German at native speaker level and English at least C1 to communicate confidently with customers and internal stakeholders
Experience in project management is desirable

Apply now

That's what you can expect from us

We offer you more than just a job — we offer you a working environment that offers space for your development. Here you'll find everything you need to work successfully and satisfactorily.

A job with meaning

Our mission is to make maintenance more sustainable and efficient. Your work contributes to solving current challenges in industry.

A team with a heart

We are a team that sticks together — humanely, authentically and openly.
We support each other.

Real flexibility

Whether it's yoga in the morning or playing sports at noon: Thanks to our flexible working hours, you can easily balance work and private life.

Optimum connection

Our office is right in the heart
Hamburg's city hall.
Centrally located and easily accessible.

Workations

Would you like to work from another location? With us, you can enjoy “work from everywhere” for up to 4 weeks a year.

Team events

Whether cooking together, outdoor adventures or afterwork meetings — we regularly strengthen team spirit through events.

Drinks for Free

Coffee with oat milk, Fritz-Kola or a beer after work? Our fridge is always well stocked — and drinks are delivered to the house.

Best hardware

At the start, you'll get high-quality hardware that's right for you. You choose what you need for your everyday work.